Bulgarian Ports
Infrastructure Company

Over 30 shipping agencies with nearly 100 users use the services of the electronic document processing system on arrival and departure of ships in/ from the Bulgarian ports, also known as Single Window on the River. Three months after the official launch of the system, more than 2500 notifications and more than 2700 general statements were submitted. The average time to process a common ship-to-ship declaration is between 15 and 30 minutes.

More than 100 employees from different institutions registered in the system monitor the prompt and efficient processing of the documents submitted for entry and exit audits.

Due to the increased interest in access by other stakeholders involved in inland waterway transport, the system has been continually introducing improvements aimed at facilitating and flexible work.

The system Single Window only works with electronic documents from March 15, 2017. It allows standardized information and documents to be submitted electronically and not in paper from to a single entry port. The principle “one-stop-shop“ service has already been introduced in all Bulgarian ports along the Danube. The aim is the new organization of work to ease the administrative service of the river-related business.